Returns and Refunds

 

LRS Brands LLC (DBA Renewa Skin)
 Effective Date: January 3, 2024

 

1. Our Commitment to Your Satisfaction

At Renewa Skin, your satisfaction is our priority.
 We proudly stand behind the quality and effectiveness of our skincare products and devices.
 If for any reason you are not satisfied, we offer options to ensure a positive experience.

 

2. 100-Day Satisfaction Guarantee

We offer a 100-Day Satisfaction Guarantee on eligible purchases:

✅ Try your product for 100 days.
 ✅ Make it a part of your skincare routine.
 ✅ If you're not thrilled with the results, contact us to initiate an exchange or a refund process.

Please note, subscription products are not covered by the 100-day money-back guarantee. 

 

3. Eligibility for Returns

You are eligible for a return or exchange if:

  • You contact us within 100 days from the date of delivery.
  • You provide proof of purchase (order number, email address, and name used during purchase).
  • To be eligible, you must submit proof demonstrating consistent use of the device for 21 consecutive days. Acceptable forms of proof include dated photos or short video clips showing you using the device daily. Each file must clearly display the date to validate the continuity of use.
  • For devices: The device must be returned in good working condition with all accessories included.
  • For serums, creams, and other consumables: Due to strict hygiene and quality standards, we cannot accept physical returns; however, alternatives or exchanges may be offered (see below).

 

4. Return and Refund Policy

Devices:

You may exchange your device for another product of equal or lesser value within 100 days.

If you prefer a refund:

  • We offer a 50% refund of your original purchase price (device only).
  • (50% is retained to cover shipping, inspection, cleaning, restocking, and refurbishing.)

Serums, Creams, and Consumables:

  • Non-returnable due to health and safety regulations.
  • If dissatisfied, we are happy to send a free alternative product without requiring you to return the original item.

 

5. Order Cancellation Policy

  • Orders can be canceled within 59 minutes of being placed for a full refund.
  • After 59 minutes, orders are processed for shipment and cannot be canceled.
  • If your order has already shipped, please follow our standard return procedure once received.

 

6. Exchanges

We are committed to helping you find the right product for your skincare goals!
 If you would like to initiate an exchange, our team will assist you in selecting an alternative product suited to your needs.

 

 

7. Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact us within 7 days of delivery.
  • Provide photos or a short video of the issue.
  • We will immediately arrange for a replacement or refund.

 

8. Lost or Stolen Packages

  • If you purchased Porch Pirate Protection at checkout and your package is lost or stolen, we will immediately issue a replacement.
  • If you did not purchase protection, we recommend contacting your local carrier.
     We cannot guarantee reimbursement for uninsured lost or stolen orders.

 

9. How to Start a Return, Exchange, or Request Assistance

Please contact us by:

  • 📧 Email: info@tryrenewa.com
  • 📞 Phone: +1 (386) 339-2430

Please include:

  • Your Order Number
  • Full Name
  • Email Address used for the order
  • A description of the issue (and photos if applicable)

Our Customer Care Team will respond within 24–48 hours.

 

10. Refund Process

  • Once your return is received and inspected, you will be notified of the approval or rejection of your refund.
  • Refunds will be credited back to your original payment method.
  • Please allow 9–12 business days for processing after approval.
  • Processing times may vary depending on your bank or credit card provider.

 

11. Late or Missing Refunds

If you have not received your refund after the standard processing time:

  1. Recheck your bank account.
  2. Contact your credit card company (it may take additional time before your refund posts).
  3. Contact your bank (there is often processing time before a refund is posted).
  4. If you have completed all steps and still have not received your refund, please email info@tryrenewa.com.

 

12. Important Notes

  • Customers are responsible for the cost of return shipping unless the product arrived damaged or defective.
  • Return labels are not provided unless specifically authorized by our team.
  • Please do not return any product without contacting our Customer Care Team first.

 

13. Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time without prior notice.
 Changes will apply to all purchases made after the change is posted.

14. Contact Information

For any questions or concerns regarding your order, refund, or exchange, please contact:

LRS Brands LLC (DBA Renewa Skin)
1034 E Brandon Blvd
Brandon, FL 33511
United States

Email: info@tryrenewa.com