Frequently Asked Questions

United States: Free standard shipping on orders of $49.99 or more. Orders below $49.99 ship for a flat fee of $10 USD.

International: International shipping rates are calculated at checkout based on your destination and order weight. Any applicable customs duties or import taxes are the responsibility of the customer.

Orders are typically processed within 1–3 business days. During high-demand periods, product launches, promotions, or stock replenishment, processing times may be extended. In rare circumstances, processing may take up to 21 business days before shipment.

Once shipped, estimated delivery times are:

• United States & Canada: 3–10 business days after shipment. We ship to all U.S. states and territories, including Alaska, Hawaii, and Puerto Rico.
• International: 7–21 business days depending on destination and customs clearance

Please note that delivery times may vary depending on carrier delays, location, weather conditions, or peak seasons. You'll receive a shipping confirmation email with a tracking link once your order leaves our facility.

Once your order ships, you'll receive a confirmation email with your tracking number. You can also use our Order Tracking page at any time to check your shipment's status.

We process orders quickly, so changes or cancellations can only be accommodated within a very short window after purchase. Please contact us immediately at [email protected] with your order number. Once an order has been fulfilled and shipped, it can no longer be cancelled, but you may initiate a return once it arrives.

Yes, we ship to many countries worldwide. Shipping costs and estimated delivery windows are shown at checkout. International customers are responsible for any customs fees, duties, or import taxes charged by their local government.

Country-Specific Restrictions & Requirements

Due to local import regulations, customs procedures, and carrier policies, certain products or destinations may have additional requirements or restrictions:

• Turkey: Beauty tools may be shipped through select channels. Topical/cosmetic products cannot be shipped to Turkey at this time due to local import regulations.
• Mexico: Beauty tools are currently prohibited from import by Mexican customs. Orders containing beauty tools to Mexico cannot be fulfilled.
• Brazil: Customs duties and import taxes are often high. Packages are frequently held for customs inspection. Buyers must provide a valid CPF (Brazilian tax ID number) for customs clearance — orders cannot be processed without this.
• Chile: Customs duties may be high and packages may be subject to inspection or delays.
• UAE, Hong Kong, Israel & South Africa: A valid and accurate phone number is required for customs clearance and carrier delivery. Orders may be delayed or cancelled without a correct phone number.
• South Korea: Buyers must provide a valid personal ID number (as required by Korean customs) and their full Korean name. Information must match official identification across all shipping documentation.
• Middle East (Israel, UAE, Qatar, Kuwait, Bahrain, Jordan): Due to ongoing conflict in the region, shipments to these locations are temporarily unavailable until further notice.
• Small or Remote Countries: Delivery times may be longer than standard estimates. Customs procedures may vary and cause additional delays. Risk of package delays, extended inspections, or loss may be higher than in major developed markets.

We are not responsible for customs clearance delays, rejected shipments due to missing documentation, or additional import fees imposed by local authorities. If required information (such as tax ID numbers or phone numbers) is not provided in a timely manner, orders may be delayed, returned, or cancelled.

If you're unsure about shipping eligibility or documentation requirements for your country, please contact us at [email protected] before placing your order.

We're so sorry! Please contact us within 7 days of delivery at [email protected] with your order number and photos of the item and packaging. We'll make it right — whether that's a replacement, store credit, or a refund.

We offer a 100-Day Money-Back Guarantee on our devices. If you're not satisfied with your results, you can return your device within 100 days of delivery for a full refund. Skincare products (serums, creams) can be returned within 30 days if unused and in original packaging.

See our full Returns & Refunds policy for complete details.

To initiate a return:

• Email [email protected] with your order number and reason for return
• Our team will respond within 1–2 business days with return instructions and a return shipping label (for eligible orders)
• Pack your item securely in its original packaging where possible
• Once we receive and inspect the return, your refund will be processed within 5–7 business days

Once we receive your return and confirm it meets our policy conditions, refunds are processed within 5–7 business days. You'll receive a confirmation email once the refund has been issued. Depending on your bank or card provider, it may take an additional 3–5 business days to appear on your statement.

For returns due to a defect or error on our end, we'll provide a prepaid return label at no charge. For change-of-mind returns within the 100-day window, return shipping costs may apply. Full details are outlined in our Returns Policy.

At this time we don't offer direct exchanges. If you'd like a different product, we recommend returning your original item and placing a new order. Contact [email protected] and we'll do our best to help make the process seamless.

The RenewaLift is a professional-grade at-home facial device that combines EMS (Electrical Muscle Stimulation) and LED light therapy to lift, tone, and firm the face over time. EMS technology gently contracts facial muscles — similar to a workout — to build tone and definition, while LED targets skin concerns like dullness and uneven texture. Results are typically visible after 4 weeks of consistent use, with more significant results seen at the 8–12 week mark.

The Renewa EyeLift is designed specifically for the delicate under-eye and eye-contour area. It uses gentle microcurrent and/or EMS technology to reduce the appearance of puffiness, fine lines, and dark circles around the eyes — an area too sensitive for standard facial devices. It's the perfect complement to the RenewaLift for a complete facial routine.

• Red Light: Supports collagen production, reduces the appearance of fine lines, and promotes overall skin vitality
• Blue Light: Targets blemish-causing bacteria and helps calm breakout-prone skin
• Green Light: Reduces hyperpigmentation, evens skin tone, and calms irritation

Your device's specific modes are detailed in the included user guide.

For best results, we recommend using your Renewa device 5–7 times per week for the first 4 weeks, then maintaining with 3–5 sessions per week. Each session is typically 5–10 minutes. Consistency is key — think of it like a fitness routine for your face.

Your device charges via the included USB-C cable. A full charge takes approximately 1–2 hours and provides enough power for multiple sessions. The device will indicate when charging is complete via its indicator light. Avoid using the device while it is charging.

Yes. All Renewa devices are covered by our 100-Day Money-Back Guarantee. If your device malfunctions or stops working due to a manufacturing defect within this window, contact us and we'll replace or refund it.

For ongoing peace of mind, you can also add our Lifetime Extended Protection to your order at checkout for just $19.99. This covers your device beyond the standard 100-day window, so you're protected for the long haul. For any warranty questions, reach out to [email protected].

Yes — for EMS/microcurrent devices to work effectively, the skin must be moist to allow conductivity. We recommend applying any of our Renewa Skin serums to clean skin before use. Avoid oil-based products directly before use as they can reduce conductivity. Never use the device on completely dry skin.

We recommend the following order:

• 1. Cleanse your face thoroughly
• 2. Apply a thin layer of any Renewa Skin serum
• 3. Use the RenewaLift or EyeLift for your session
• 4. Follow with your regular moisturizer and SPF (morning) or night cream (evening)

Both morning and evening use are fine. Many customers prefer using it in the evening as part of their wind-down ritual.

After each use, gently wipe the treatment head with a soft, damp cloth or a cotton pad dampened with micellar water. Do not submerge the device in water or use harsh chemical cleaners. Store in the included pouch or a clean, dry place when not in use.

Many customers notice an immediate "lifted" glow effect after the first session. Visible, lasting results — such as improved firmness, reduced puffiness, and more defined contours — typically appear within 4 weeks of consistent use. The most dramatic transformations are seen at the 8–12 week mark. Results vary based on age, skin type, and consistency of use.

We recommend consulting your doctor before use if any of the following apply:

• You are pregnant or breastfeeding
• You have a pacemaker or any electronic implanted device
• You have active acne, open wounds, or skin infections in the treatment area
• You have epilepsy or are prone to seizures (for LED therapy)
• You have had recent facial surgery, injectables (Botox/fillers) within the last 2 weeks, or laser treatments
• You have a diagnosed skin condition (e.g., rosacea, eczema) in the treatment area

Our devices are not intended for use on children. Always read the full safety guide included in your packaging.

Yes — a mild tingling or buzzing sensation is completely normal and is a sign that the EMS technology is working. You can adjust the intensity level on your device to find a comfortable setting. If you experience any pain, redness that does not subside, or unusual discomfort, discontinue use and contact our support team.

Yes. Our product line has been developed in collaboration with a PhD Scientist and a board-certified Dermatologist consultant to support both safety and efficacy. We are committed to science-backed beauty tools and skincare that delivers real, visible results.

At checkout, you'll find a "Discount Code" field. Enter your code exactly as provided (codes are case-sensitive) and click Apply before completing your purchase. Only one discount code can be applied per order. If your code isn't working, check that it hasn't expired and that the items in your cart are eligible.

No account is required to place an order. However, creating an account lets you track your orders, view purchase history, and manage returns more easily. You can create one during checkout or here.

Join our email list to be the first to know about new launches, exclusive discounts, and seasonal sales. You can sign up via the newsletter form in the footer of our website. We'll never share your information with third parties — see our Privacy Policy for full details.

Take our free Skin Quiz — it takes under 2 minutes and gives you a personalized product recommendation based on your skin type, concerns, and goals.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. Buy Now Pay Later options may be available at checkout depending on your region.

We take your privacy seriously. Your data is used solely to process orders, improve your shopping experience, and (with your consent) send marketing communications. We never sell your information. Read our full Privacy Policy for details.