PRIVACY POLICY
LRS Brands LLC (DBA Renewa Skin)
Effective Date: January 3, 2024
Introduction
LRS Brands LLC (DBA Renewa Skin) (“Renewa Skin,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit tryrenewa.com, purchase our products, interact with us on social media, or otherwise engage with our services. By using our website, you agree to this Privacy Policy.
By using our website at https://www.tryrenewa.com, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information directly from you, automatically through your use of our website, and from third-party service providers.
Information you provide directly: name; email address; billing and shipping address; phone number; payment information (processed by secure third-party processors); and product reviews, survey responses, and customer-support communications.
Information collected automatically: IP address; browser, device, and operating-system information; referring URLs; pages visited and time spent; search terms; and email interaction data. We use cookies and similar technologies as described in our Cookie Policy.
Information from third parties: social-media platforms (if you interact with or link accounts); advertising and analytics partners; fulfillment and logistics providers; shipping-protection and post-purchase service providers; and payment processors.
How We Use Your Information
We use personal information to process and fulfill orders; provide customer support; send transactional and (where permitted) marketing messages; improve our products, services, and website; personalize content and advertising; detect fraud; and comply with legal obligations.
Sharing of Personal Information
We may share personal information with service providers (shipping carriers, payment processors, support tools); technology providers (hosting, analytics, email and SMS platforms); advertising and marketing partners, as permitted by law; and law-enforcement or regulatory authorities when legally required.
Sale or sharing of personal information. We do not sell your personal information for money. We do share certain identifiers and internet-activity information with advertising and analytics partners for cross-context behavioral advertising, which may be considered a “sale” or “share” under some U.S. state privacy laws. You can opt out at any time using the “Do Not Sell or Share My Personal Information” option on our Your Privacy Choices page (footer), or via the Global Privacy Control (GPC) signal, which we honor. You do not need an account to opt out.
Shipping-protection and post-purchase services. We share limited transaction data with Onward Group, Inc. (“Onward”) solely to facilitate shipping-protection claims, satisfaction guarantees, credits, and related communications on our behalf. Onward’s practices are governed by Onward’s own privacy policy.
Payment Processing
Payments are securely processed by third-party providers, including Stripe, Shopify Payments, Afterpay, Finix, and others as applicable. We do not store full payment-card numbers on our servers. We encourage you to review the privacy policies of your chosen payment provider to understand how they collect, use, and protect your information.
Text Messaging & Mobile Information
If you opt in to text messages, our practices are described in our SMS / Messaging Terms. Consent is not a condition of purchase. We do not sell or share SMS opt-in data or your mobile number for third-party marketing.
Message frequency. Message frequency varies. Message and data rates may apply.
Opting out. Reply STOP to any message to opt out; you may receive a confirmation message. For help, reply HELP or contact info@tryrenewa.com. Support requests (such as HELP) do not constitute opt-out requests.
Your data. We do not sell or share your SMS opt-in information or mobile number with third parties for their own marketing. We and our service providers use automated systems to record and maintain your consent and opt-out preferences in accordance with applicable law.
Delivery. Message delivery depends on your carrier and device and may be affected by factors outside our control. Carriers are not liable for delayed or undelivered messages.
Canadian Residents (CASL Compliance)
If you are located in Canada, by opting in you expressly consent to receive transactional and marketing text messages from Renewa Skin in compliance with Canada’s Anti-Spam Legislation (CASL). You may withdraw your consent at any time using the opt-out methods described above.
These Messaging Terms are incorporated into our Terms of Service.
Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to operate the site, remember preferences, analyze traffic, and support advertising, including cross-context behavioral advertising. You can manage non-essential cookies through our “Cookie Settings” control and your browser, and opt out of sharing for targeted advertising via Your Privacy Choices. Where required, we display a consent banner and honor the Global Privacy Control (GPC). See our Cookie Policy.
Data Security
We implement reasonable administrative, technical, and physical safeguards. However, no method of transmission or storage is completely secure.
Your Privacy Rights — EEA, UK & International Users
If you are in the EEA, UK, or a similar jurisdiction, we process personal information based on your consent, performance of a contract, legal obligations, or our legitimate interests (where not overridden by your rights). You may have the right to access, correct, or delete your information; restrict or object to processing; withdraw consent; and lodge a complaint with your local authority. Requests: info@tryrenewa.com.
California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to know the categories of personal information we collect, use, disclose, or share; access, correct, or delete it; opt out of the sale or sharing of personal information for cross-context behavioral advertising; limit the use of sensitive personal information; and not be discriminated against for exercising your rights.
Sensitive personal information: certain information (such as precise geolocation, login credentials, and payment-related information) may be considered sensitive. We use it only as reasonably necessary to provide our services, fulfill and protect orders, prevent fraud, and comply with law.
How to exercise your rights: use the “Do Not Sell or Share My Personal Information” and “Limit the Use of My Sensitive Personal Information” options on our Your Privacy Choices page (footer), submit other requests to info@tryrenewa.com, or use the GPC signal. We may verify your request and will respond within the timeframes required by law. Alternatively, to exercise your California privacy rights, contact info@tryrenewa.com.
We may verify your request before responding and will do so within the timeframes required by law. California residents may also submit opt-out requests for the sale or sharing of personal information by contacting info@tryrenewa.com with the subject line “Privacy Rights Request.”
Your State Privacy Rights (Other U.S. States)
If you reside in a U.S. state with a comprehensive consumer-privacy law (including, among others, Virginia, Colorado, Connecticut, Texas, Oregon, Montana, and others as such laws take effect), you may have the right to confirm and access your personal information; correct inaccuracies; delete it; obtain a portable copy; and opt out of targeted advertising, sale, and certain profiling. To exercise these rights, contact info@tryrenewa.com or use the footer mechanisms. We will respond within the time required by your state’s law and may verify your identity.
Right to appeal. If we decline to act, you may appeal by emailing info@tryrenewa.com with the subject line “Privacy Appeal.” We will respond within the time required by law and explain our decision. If denied, you may contact your state Attorney General.
Data Retention
We retain each category of personal information for the period needed to fulfill the purpose for which it was collected, after which we delete or de-identify it. Retention is determined by the length of our customer relationship; order, warranty, and returns periods; tax, accounting, and recordkeeping laws (generally up to 7 years for transaction records); and fraud-prevention and legal-defense needs.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.
Service Providers & Fulfillment Data
We may share limited transaction data (such as order numbers and shipment status) with fulfillment and tracking providers solely to verify delivery and order completion.
Cookie Policy
This Cookie Policy explains how Renewa Skin uses cookies and similar technologies (such as pixels, tags, and local storage) on tryrenewa.com.
Types of Cookies We Use
Strictly necessary — required for the website to function (cart, checkout, security). These cannot be switched off.
Performance and analytics — help us understand how visitors use the site so we can improve it.
Advertising and targeting — used by us and our partners to deliver and measure advertising, including cross-context behavioral advertising.
Your Choices
You can manage non-essential cookies at any time through our “Cookie Settings” control and your browser settings. Where required, we display a consent banner and honor browser-based opt-out signals such as the Global Privacy Control (GPC). To opt out of the sharing of your personal information for targeted advertising, see “Your Privacy Choices.”
Children’s Privacy
Our website is not directed to children under 13, and we do not knowingly collect their personal information. If we learn we have, we will delete it promptly.
Changes & Contact
We may update this Privacy Policy; updates are posted here with a revised date, and material changes may be communicated through additional notice.
For questions, requests, or concerns regarding this Privacy Policy, please contact:
LRS Brands LLC (DBA Renewa Skin)
30 N Gould St, Ste R
Sheridan, WY 82801, USA
Email: info@tryrenewa.com