PRIVACY POLICY n

LRS Brands LLC (DBA Renewa Skin)
Effective Date: January 3, 2024

1. Introduction

LRS Brands LLC (DBA Renewa Skin) (“Renewa Skin,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, interact with us on social media, or otherwise engage with our services.

By using our website at https://www.tryrenewa.com, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect information directly from you, automatically through your use of our website, and from third-party service providers.

Information You Provide Directly

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed by secure third-party payment processors)
  • Product reviews, survey responses, and customer support communications

Information Collected Automatically

  • IP address
  • Browser type and device information
  • Operating system
  • Referring URLs
  • Pages visited and time spent
  • Search terms
  • Email interaction data (opens and clicks)

We use cookies and similar tracking technologies to personalize your experience, analyze usage, and support marketing efforts.

Information from Third Parties

  • Social media platforms (if you interact with us or link accounts)
  • Advertising and analytics partners
  • Fulfillment and logistics providers
  • Payment processors

3. How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer support and respond to inquiries
  • Communicate transactional and marketing messages (where permitted)
  • Improve our products, services, and website functionality
  • Personalize content and advertising
  • Detect fraud and unauthorized activity
  • Comply with legal and regulatory obligations

4. Sharing of Personal Information

We may share personal information with:

  • Service providers (shipping carriers, payment processors, customer support tools)
  • Technology providers (hosting, analytics, email and SMS platforms)
  • Advertising and marketing partners, as permitted by law
  • Law enforcement or regulatory authorities when legally required

Sale or Sharing of Personal Information
We do not sell personal information for monetary consideration. However, we may share limited personal information with advertising or analytics partners for purposes such as cross-context behavioral advertising, as defined under applicable privacy laws. Where required, you may opt out of such sharing.

5. Payment Processing

Payments made through our website are securely processed by third-party payment service providers, including Stripe, Shopify Payments, Afterpay, Finix, and other payment partners as applicable.

We do not store full payment card numbers or sensitive financial information on our servers. Payment information is handled directly by these providers in accordance with their respective privacy and security practices.

We encourage you to review the privacy policies of your chosen payment provider to understand how they collect, use, and protect your information.

6. Text Messaging & Mobile Information

By providing your phone number and opting in, you consent to receive transactional and promotional text messages (including SMS, MMS, or similar technologies) from Renewa Skin in accordance with your preferences and applicable law.

Consent to receive text messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply.

We do not sell or share SMS opt-in data for third-party marketing purposes. We and our service providers use automated systems to record and maintain SMS consent and opt-out preferences in accordance with applicable law.

You may opt out of text messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or similar commands to any message, or by contacting us at info@tryrenewa.com. You may receive a confirmation message. Support requests (e.g., HELP) do not constitute opt-out requests.

Message delivery may depend on device compatibility, network availability, and technical factors outside of our control. Carriers are not responsible for delayed or undelivered messages.

Canadian Residents (CASL Compliance)

If you are located in Canada, by opting in you expressly consent to receive transactional and marketing text messages from Renewa Skin in compliance with Canada’s Anti-Spam Legislation (CASL). You may withdraw your consent at any time using the opt-out methods described above.

7. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Maintain website functionality
  • Remember user preferences
  • Analyze traffic and performance
  • Support advertising and marketing campaigns

These technologies may be used to deliver advertising tailored to your interests and to measure the effectiveness of marketing campaigns. You can control cookies through your browser settings. For more information, please review this Privacy Policy. 

Where required by law, we recognize browser-based opt-out signals such as the Global Privacy Control (GPC).

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

9. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent for marketing communications
  • Object to certain data processing activities

Requests may be submitted to info@tryrenewa.com

European Economic Area, UK & International Users

If you are located in the European Economic Area (EEA), United Kingdom, or other jurisdictions with similar data protection laws, we process your personal information based on one or more of the following legal grounds:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Our legitimate business interests, where such interests do not override your rights

You may have the right to:

  • Access, correct, or delete your personal information
  • Restrict or object to certain processing
  • Withdraw consent at any time
  • Lodge a complaint with your local data protection authority

Your information may be transferred to and processed in the United States or other countries where our service providers operate. We take appropriate safeguards to protect such transfers as required by law.

Requests may be submitted to info@tryrenewa.com

10. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know the categories of personal information we collect, use, disclose, or share
  • Request access to or deletion of your personal information
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information for cross-context behavioral advertising
  • Limit the use or disclosure of sensitive personal information
  • Not be discriminated against for exercising your rights

Categories of Personal Information Collected

Identifiers (such as name, email, IP address), commercial information, internet activity data, and approximate geolocation data.

Sources

Information is collected directly from you, automatically through website interactions, and from service providers.

Purposes

Order fulfillment, customer service, marketing, analytics, fraud prevention, and legal compliance.

Sensitive Personal Information
Certain information we collect may be considered “Sensitive Personal Information” under California law, such as precise location data, login credentials, and payment-related information. We use such information only as reasonably necessary to provide our services, fulfill orders, prevent fraud, and comply with legal obligations. We do not use sensitive personal information for purposes beyond those permitted by law.

To exercise your California privacy rights, contact info@tryrenewa.com.
We may verify your request before responding and will do so within the timeframes required by law. California residents may also submit opt-out requests for the sale or sharing of personal information by contacting info@tryrenewa.com with the subject line “Privacy Rights Request.”

11. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on the nature of the data, contractual requirements, and legal obligations, including tax and consumer protection laws.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

13. Service Providers & Fulfillment Data

We may share limited transaction data (such as order numbers and shipment status) with fulfillment and tracking providers solely to verify delivery and order completion.

14. Children’s Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Material changes may be communicated through additional notices.

16. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

LRS Brands LLC (DBA Renewa Skin)
30 N Gould St, Ste R
Sheridan, WY 82801, USA
Email: info@tryrenewa.com