Frequently Asked Questions

Please see below for answers to common questions from customers

Shipping & Returns Our Products Renewa

Shipping & Returns

How long will my order take to arrive?

Most orders ship within 1–2 business days. Once dispatched, delivery usually takes 5–10 business days, depending on your location. We’ll send you tracking details so you can follow your order every step of the way.

What’s your international shipping policy?

We ship globally! International orders may take a bit longer—typically 10–14 business days—and customs fees may apply depending on your country. All shipping costs and any potential duties will be clearly communicated at checkout.

What if I'm not happy with my purchase?

We offer a 100-day money-back guarantee from the delivery date. If you’re not seeing results or simply don’t feel the product is right for you, contact our customer care team for a full refund—no questions asked.

How do I start a return or refund?

To initiate a return, shoot us an email with your order number and reason within 100 days of receiving your item. Once approved, package it securely and send it back. Your refund will be issued within 5 business days of receiving the return confirmation.

Our Products

When can I expect to see results?

Most users notice visible contouring, firmer skin, and reduced puffiness within 3 weeks of daily 5-minute use. Continued use helps maintain and enhance results over time.

Can I use these devices if I already have Botox, fillers, or sensitive skin?

Yes—Renewa devices are safe to use with existing Botox or filler treatments and are gentle enough for sensitive skin. However, if you have medical conditions like epilepsy, heart implants, or are pregnant, please consult a doctor first.

Do I need to use a serum with the devices?

We recommend pairing our devices with our Swiss Niacinamide Serum or other hydrating serums. Doing so can enhance microcurrent and LED penetration, doubling absorption and accelerating visible results.

Are Renewa products safe for all skin types?

Yes, all Renewa products and devices are designed to be gentle yet effective for all skin types, including mature, sensitive, and combination skin. Always patch test when trying a new product, and follow usage instructions for best results.

Renewa

What is Renewa Skin?

Renewa Skin is a premium skincare brand dedicated to helping women over 50 feel sexy, confident, and empowered through non-invasive, results-driven skincare tools and topicals designed for mature skin.

Who is Renewa Skin made for?

We created Renewa Skin specifically for women over 50 who want effective, easy-to-use skincare solutions that actually deliver visible results—without surgery, needles, or complicated routines.

What makes Renewa Skin different from other skincare brands?

We combine cutting-edge technology with a deep understanding of the emotional and physical changes women experience as they age. Our products are not only science-backed—they’re designed to celebrate mature beauty, not erase it.

Where is Renewa Skin based?

Renewa Skin is proudly based in the United States, with a global customer base of women embracing beauty and confidence at every age.

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  • 100-Day Guarantee, Zero Pressure.

  • Free Shipping Worldwide

  • Free and Easy Returns

  • Dermatologically Tested