Order Change & Cancellation Policy NEW

At RenewaSkin, we understand that plans may change, and we aim to provide flexibility for our customers. Below are the details of our order change and cancellation policy.

Order Changes & Modifications

If you need to modify your order, including changes to the shipping address, product selection, or quantity, please contact us as soon as possible.

Orders can be modified before they are shipped. Once an order has been processed and shipped, we are unable to make any changes.

Order Cancellations

Customers can request to cancel an order before it is shipped. Once the order has been processed and handed over to the shipping carrier, cancellations will not be possible.

To request a cancellation, please contact us immediately with your order details.

How to Request an Order Change or Cancellation

If you need to change or cancel your order, reach out to our customer support team as soon as possible.

Contact Us:

Please include your order number and details in your request for faster assistance.

Refunds for Canceled Orders

If your cancellation request is approved before shipment, we will process a full refund to your original payment method. Refunds may take 3-7 business days to reflect in your account, depending on your payment provider.

Need More Help?

If you have any questions regarding order changes or cancellations, don’t hesitate to contact us. We are happy to assist you!