Refund policy

LRS Brands LLC (DBA Renewa Skin)
 Effective Date: February 4, 2024

We value your trust and aim to provide high-quality products and fair, transparent resolutions. Please review this Return & Refund Policy carefully, as it outlines your rights and responsibilities when requesting a return, refund, replacement, exchange, or warranty service.

1. Our Commitment to Your Satisfaction

Renewa Skin stands behind the quality and craftsmanship of its skincare products and beauty tools. If you are not satisfied with your purchase, we offer resolution options in accordance with this Policy. Customers are expected to follow all usage and care instructions to ensure fair product evaluation.

2. 100-Day Satisfaction Guarantee

We offer a 100-Day Satisfaction Guarantee on eligible, non-subscription purchases, subject to the terms outlined below.

Customers may request a return, exchange, or refund within 100 days from the delivery date if they are not satisfied with their purchase. All requests are subject to eligibility verification, product-specific requirements, and approval in accordance with this Policy.

Refunds are issued only after the returned product is received and reviewed, and may exclude shipping, handling, or other non-refundable fees where permitted by law.

Important Clarification
The 100-Day Satisfaction Guarantee does not imply a full cash refund. beauty tool refunds are subject to beauty tool-specific refund terms outlined below.

Subscription purchases are not eligible for the 100-Day Satisfaction Guarantee.

3. Eligibility for Returns and Exchanges

You may be eligible for a return, exchange, or refund if all of the following conditions are met:

  • You contact Renewa Skin within 100 days of delivery
  • You provide valid proof of purchase (order number, email address, and purchaser name)

Beauty Tools

To evaluate beauty tool–related concerns, Renewa Skin may request photo or video documentation demonstrating the reported issue.

In certain cases, our Customer Care Team may also request a short video showing how the beauty tool is being used, to help confirm proper usage and provide guidance if needed.

Beauty tools must be returned in good working condition and include all original accessories to be eligible for a return, exchange, or refund. Check for the definition of “good working condition” in section 5 below.

Serums, Creams, and Consumables

Due to health and safety regulations, serums, creams, and consumable products are non-returnable.

If dissatisfied, Renewa Skin may, at its discretion, offer a replacement or alternative product without requiring return of the original item.

Additional Notes

  • Eligibility does not guarantee approval of a refund or exchange
  • All requests are subject to verification and review
  • Individual outcomes may vary
  • This Policy is designed to ensure products are used safely and appropriately before a return or exchange is considered

4. Return and Refund Policy - Tools

Exchanges

Eligible beauty tools may be exchanged for another product of equal or lesser value within 100 days of delivery, subject to availability and approval.

Refunds

If you prefer a refund, you may receive 50% of the original purchase price for the beauty tool.

Because Renewa Skin beauty tools are personal-use electronic products that require inspection, sanitation, testing, and refurbishment once opened, approved beauty tool refunds are issued at 50% of the original purchase price.

Refunds do not include original shipping fees, taxes, duties, or customs charges where applicable, unless required by law.

Additional Notes

  • Refunds are subject to verification and approval
  • This policy applies only to eligible, non-subscription beauty tool purchases
  • Exchanges or refunds do not guarantee specific results
  • Individual experiences may vary

Returns Process

To initiate a return, customers must contact Renewa Skin within 100 days of delivery and receive return authorization prior to shipping any product back. Unauthorized returns may not be accepted.

Proof of Shipment

Proof of shipment is required for all returns and must include a valid tracking number and shipping receipt. Renewa Skin is not responsible for returns lost or damaged in transit.

Condition of Returned Beauty Tools

Returned beauty tools must be received in good working condition and include all original accessories.

Definition of Good Working Condition
A beauty tool is considered to be in good working condition if it powers on, functions as intended, and has not been damaged due to misuse, accidents, liquid exposure, unauthorized modifications, or use outside provided instructions.

Beauty tools showing signs of misuse, intentional damage, or unauthorized repair may be deemed ineligible for a refund or exchange.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a verified defect or fulfillment error by Renewa Skin.

Inspection & Processing

All returned beauty tools are inspected upon receipt. Refunds or exchanges are processed only after inspection and approval. Processing times may vary.

Refund Method & Timing

Approved refunds are issued to the original payment method used at checkout. Please allow 5–10 business days after approval for the refund to appear, depending on your payment provider.

5. Order Cancellation Policy

Orders may be canceled within 59 minutes of being placed for a full refund.

After 59 minutes, orders are processed for shipment and cannot be canceled.

Once shipped, orders cannot be canceled but remain eligible for return or exchange under this Policy and the 100-Day Satisfaction Guarantee, subject to applicable terms.

6. Exchanges

Renewa Skin is committed to helping customers select products aligned with their skincare goals. Customers requesting an exchange will receive assistance in selecting a suitable alternative product.

Exchanges are subject to product availability, eligibility review, and the terms of this Policy.

7. Damaged or Defective Products

If your order arrives damaged or defective:

  • Contact Renewa Skin within 7 days of delivery
  • Provide clear photos or a short video demonstrating the issue

Once verified, Renewa Skin will arrange a replacement or refund in accordance with this Policy.

8. Lost or Stolen Packages

Customers who purchased shipping protection or a plan with protection coverage at checkout and whose packages are lost or stolen will receive a replacement.

Customers who did not purchase protection coverage are responsible for contacting their local carrier.

Once a package is marked as delivered by the carrier, Renewa Skin is not responsible for theft unless shipping protection was purchased.

9. Lifetime Warranty (Beauty Tools Only)

Renewa Skin offers an optional Lifetime Warranty for select beauty tools as a one-time purchase at checkout. This warranty is separate from and does not replace the 100-Day Satisfaction Guarantee or this Return & Refund Policy.

What the Lifetime Warranty Covers

The Lifetime Warranty covers functional defects and damage resulting from normal, intended use of the beauty tool for the lifetime of the product.

At its discretion, Renewa Skin may:

  • Repair the beauty tool, or
  • Replace it with the same or a comparable model

What the Lifetime Warranty Does Not Cover

The Lifetime Warranty does not cover:

  • Lost or stolen beauty tools
  • Damage caused by misuse, abuse, negligence, or accidents (including drops or liquid exposure)
  • Unauthorized modifications or repairs
  • Cosmetic wear that does not affect functionality
  • Damage resulting from use outside provided instructions

Warranty Claims Process

To submit a lifetime warranty claim, customers must:

  • Provide proof of purchase and proof of lifetime warranty purchase
  • Submit photos or videos demonstrating the issue
  • Return the beauty tool if requested for inspection
  • Shipping costs associated with warranty claims may apply unless otherwise required by law.

Important Notes

  • The Lifetime Warranty is non-refundable and non-transferable
  • Replacement under warranty does not reset or extend coverage
  • Consumables and accessories are not covered unless explicitly stated
  • Cosmetic replacements may differ in color or finish based on availability.

10. How to Start a Return, Exchange, or Request Assistance

To initiate a return, exchange, warranty claim, or to request assistance, please contact Renewa Skin’s Customer Care Team using one of the methods below:

📧 Email: info@tryrenewa.com
📞 Phone: +1 (386) 339-2430

When contacting us, please include the following information to help us assist you efficiently:

  • Order number
  • Full name
  • Email address used at checkout
  • A brief description of the issue or request
  • Photos or videos

Our Customer Care Team typically responds within 24–48 business hours.

11. Refund Process

Once a returned product is received and inspected, Renewa Skin will notify you of the approval or rejection of your refund.

If approved, refunds are issued to the original payment method used at checkout.

Please allow 5-10 business days after refund approval for the funds to appear in your account. Processing times may vary depending on your bank or credit card provider.

12. Late or Missing Refunds

If you have not received your refund after the standard processing timeframe, please follow these steps:

  1. Recheck your bank account or payment method
  2. Contact your credit card company, as posting times may vary
  3. Contact your bank, as additional processing time may be required

If you have completed all the steps above and still have not received your refund, please contact us at info@tryrenewa.com, and our team will be happy to assist.

13. International Orders

International customers are responsible for any applicable customs duties, taxes, or import fees. Delays caused by customs processing are outside Renewa Skin’s control.

14. Important Notes

  • Customers are responsible for return shipping costs unless the return is due to a verified defect or fulfillment error by Renewa Skin
  • Return labels are not provided unless explicitly authorized by our Customer Care Team
  • Please do not return any product without contacting Renewa Skin first and receiving return authorization
  • Unauthorized returns may not be accepted.

15. Abuse and Fraud Prevention

Renewa Skin reserves the right to limit or deny returns, refunds, exchanges, or warranty claims in cases of suspected abuse, fraud, or inconsistent documentation.

16. Policy Changes

Renewa Skin reserves the right to update or modify this Return & Refund Policy at any time.

Any changes will apply to purchases made after the updated policy is posted on our website. Continued use of our products constitutes acceptance of the current policy.

17. Contact Information

For questions or concerns regarding your order, return, refund, exchange, or warranty coverage, please contact:

LRS Brands LLC (DBA Renewa Skin)
30 N Gould St, Ste R
Sheridan, WY 82801
United States

📧 Email: info@tryrenewa.com