Shipping policy

Effective Date: February 12, 2026

Thank you for shopping with us. Below you will find important information about our shipping process, timelines, and international policies.

Shipping Costs

We currently offer free standard shipping on all orders, including international orders.

Shipping fees are not charged at checkout unless otherwise stated during special circumstances or promotional changes.

Order Processing Time

All orders are processed in the order they are received.

  1. Orders are typically processed within 1–3 business days.
  2. During high-demand periods, product launches, promotions, or temporary stock replenishment periods, processing times may be extended.
  3. In rare circumstances, processing may take up to 21 business days before shipment.

Once your order has shipped, you will receive a confirmation email with tracking information.

Business days do not include weekends or public holidays.

Shipping Times by Region

United States & Canada

  • Average delivery time: 3-10 business days after shipment
  • We ship to all U.S. states and territories, including Alaska, Hawaii, and Puerto Rico.
  • Delivery times may vary depending on carrier delays, location, weather conditions, or peak seasons.

International Orders

  • Average delivery time: 10–15 business days after shipment
  • Delivery to remote or rural locations may take longer.
  • Customs processing times may vary by country and are outside of our control.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are:

  • Determined by your local customs authority
  • Not included in your order total
  • The responsibility of the customer

We are not responsible for delays caused by customs clearance.

Country-Specific Restrictions

Due to local import regulations:

  1. We are currently unable to ship cosmetic products to Turkey.
  2. Beauty tools may still be available for shipment to Turkey.

If you are unsure whether your product can be shipped to your country, please contact our support team before placing your order.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Shipping delays are most commonly caused by incorrect or incomplete addresses. We are not responsible for orders delayed, returned, or lost due to address errors provided at checkout.

If an order is returned due to an incorrect address, additional shipping fees may apply for reshipment.

Shipping Delays

While we aim to deliver within the estimated timeframes above, delivery dates are estimates only and are not guaranteed.

We are not responsible for delays caused by:

  1. Carrier issues
  2. Weather disruptions
  3. Customs clearance delays
  4. High seasonal demand
  5. Force majeure events

Order Changes & Cancellations

Once an order has been processed or shipped, we may not be able to modify or cancel it. Please contact us as soon as possible if changes are needed.

Questions?

If you have any questions about your shipment, please contact our support team at:

📧 info@tryrenewa.com

📞 +1 (386) 339-2430

We’re happy to help.